The Confederation of Aerial Industries

The CAI is the recognised body for the aerial and satellite industry. We are committed to raising Standards within the industry and whilst the criteria for membership is extremely high, the consumer is assured of a quality installation.

One of the many membership requirements is that any installing member company will agree to the examination and test of any equipment manufactured or supplied, the inspection of any installation or investigation into conduct which could have a detrimental effect on the reputation of the CAI or its Members.

Commitment & Professionalism
CAI Members only employ qualified personnel whose work is monitored by an Inspector. If a CAI Member is undergoing inspection, it may be that the CAI Inspector will wish to accompany them to view their installing capabilities. This would be at no extra charge to the customer. It is however, within the rights of the customer to refuse the installation to be inspected.

Guarantees
All CAI Members guarantee their installations for a minimum of twelve months. In addition to this, the CAI undertakes to back-up this guarantee with its own twelve months guarantee, for domestic installations only.

This means that should a CAI Member fail to honour their twelve months guarantee on a domestic installation, the consumer can seek redress via the CAI - Provided that the problems are within the realms of the original guarantee, the CAI will arrange to have the work corrected - at no extra cost to the consumer.

Codes of Practice
All Members are required to work to the exacting standards laid down in the CAI's Codes of Practice.

ID Cards
CAI Members should carry identity cards that clearly state their name and company details together with a photograph. If you are in any doubt about the validity of an installer, ring the CAI on 01923 803030 during normal office hours.

Public Liability Insurance
All CAI Members are required to have full insurance cover to cover all aspects of their business. Most importantly there is a minimum requirement of £2,000,000 for public liability insurance. This gives the consumer total peace of mind before the company even commences work.  Through our iinsurance partners Argyll, the CAI offers uniquely tailored insurance to meet th needs of our industry that is not generally available elsewhere and at a competitive price.  Individual policies can be written to match the specific cover needed by your company.

The CAI Double Guarantee

By using the services of a CAI Member your new installation will be guaranteed.

This means that:

• Your installation is guaranteed by our Member. In addition, we guarantee all single household installations for the first year*. In the unlikely event that our Member does not honour their guarantee during the first 12 months, contact us and we will!
• All CAI members have full insurance cover for any accidental damage to your property.
• In the event that our member cannot honour their guarantee due to unforeseen circumstances during the first 12 months, contact the CAI office and we will guarantee the work.

*Our guarantee covers the first £500 of any one claim relating to defective workmanship, materials or installation, but does not covers any consequential damage or loss caused to persons or property.

Our CAI Inspection report :

"Outstanding workmanship.Extremely tidy install with attention to finer detail.Difficult walls to access but still well finished.Adherence to code of practice self evident".

Tim Jenks fscte  CAI Senior Executive

"An impressive vehicle frontsthis worked from home business.The proprietor goes to great lengths to ensure that his vehicle assures the customer of a complete service. There is an intense attention to finer points of customer service here. Broadland show a dedication to creating a first class impression by vehicle presentation and working methodolgy".

"Enthusiasm by the proprietor are the company's main strength".

Tim Jenks fscte  CAI Senior Executive

Rogue Traders

The CAI has its fair share of companies claiming to be a member of the CAI, when in fact they are not.

These we see as only having one aim and that is to fraudulently dupe the public into using the services that they offer by implying that they are a member and have the backing of an Internationally Recognised Trade Body.

The CAI Logo is a Registered ® Trade Mark and anybody found using the Mark without permission is committing a criminal act.

Unlike the CAI membership, we cannot guarantee that these companies are competent in the work that they do; their standard of workmanship; or have adequate Public and Employers Liability Insurance, if any.

Please click here for a list of fraudulant firms.